Our lockdown FAQ’s updated


The coronavirus lockdown is easing and things are slowly moving again so we’ve revised our FAQ’s to keep you up to date with going’s on…


Here are our FAQ’s just for you.

 

Q. Are you open?

A. Production is fully functioning and running at full speed but our woodyard is still closed to visitors.

Q. Can we get advice, a quote or place an order? 

A. Of course! We’re available during normal office hours (8am-5pm) for calls and email responses.

Q. Are you still taking orders? 

Absolutely. We never stopped taking orders even during the production hiatus but we’re now up and running taking and producing orders all day long.

Q. What’s the lead-time on orders? 

Our lead-times are back normal.

  • 2-3 day lead time on video appointments
  • 1-2 week lead time on picking lists & boards to make via video
  • 1-2 week lead time for cts & machining
  • 2-3 week lead time for homegrown fresh sawn cladding & structural timber
  • 1-2 week lead time on fresh sawn timber cladding & structural timber coming from France

the only difference is that we’ve added Video Appointments to our service to replace self-selection, if you haven’t done it yet give it a try!

Q. How can I buy timber if I can’t come to the woodyard? 

Completely remotely, that’s how.

We’ve always done your quotes and taken your orders remotely via phone or email so no change there.

The online stocklist lets you search through every piece of timber in the woodyard – non-stop changes there but we’ll tell you’ll  about those another time.

But here’s the BIG change… we’ve added Timber Selection by Video to replace self-selection. Sounds a bit bizarre but it works really well.

Here’s the Quick Look ‘how to’ to find out more

https://www.englishwoodlandstimber.co.uk/buying-timber-online-our-quick-look-how-to-guide/

Q. Can I still collect my order myself or book a delivery? 

A. The simple is yes.

We’re arranging deliveries as normal and we have a contact-less protocol for our drivers that we hope all our customers will respect too.

For collections, same thing. We have a contact-less collection protocol here at the yard that allows you to arrange for your collection and receive your timber with zero contact.

 

So there it is in a slightly large nutshell.

We’ll soon have contact-less timber buying down to a fine art and you’ll wonder why you ever did it another way!

We hope those answers have eased your concerns a little.

And make sure you let us know what’s happening with you. Tell us what we can do to support you and your business now and when we eventually open our gates again.

Talk to us 01730 816941

Write to us sales@englishwoodlandstimber.co.uk

Get a Quote https://www.englishwoodlandstimber.co.uk/send-timber-cutting-list/

Check the stock https://www.englishwoodlandstimber.co.uk/stocklist-coming-soon/

And here’s our Quick Look ‘how to’ for buying timber online
https://www.englishwoodlandstimber.co.uk/buying-timber-online-our-quick-look-how-to-guide/

We’re here for you 24/7 in some way shape or form.

Stay safe wood people,
the EWT gang

 


READ MORE

BUYING TIMBER ONLINE Pt 1: Differently Means Digitally
BUYING TIMBER Pt 2: You Choose
BUYING TIMBER Pt 3: Collections & Deliveries
COVID-19 Woodyard Updates

 

DO MORE

Search the online stock
Get a quote on a cutting list
Get in touch

 

We’ll be adhering to Government Guidelines & stying up to date. https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19

 

Posted on May 21st 2020 under english hardwoods. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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