Customer Service
Need some help?
Below is some information to help with thinking, pricing and ordering timber.
Our office hours here at Cocking Sawmills woodyard are 8am to 5pm, Monday to Friday. You can get in touch with us using our contact form or by phone 01730 816941 during office hours.
Quotes and Orders
When you want to get a price on some timber and you don’t see what you want on our stock or shop the easiest thing to do is get a quote.
We promise to make the quoting process and quick as painless as humanly possible.
You tell us what you need and we’ll give you a price, easy as that.
To get a quote or place an order you can complete our online enquiry form which will help you through the process or you can give us a call 01730 816941 or, last but not least, you can come and see us and tell us what you need in person.
So what’ll it be?
Making a Payment
To order your wood you can choose to pay by credit card, by debit card or by BACS.
By Card You can pay us with a card over the phone or online.
By BACS You can pay with a Bank Transfer to English Woodlands Timber Ltd, NatWest a/c 57483116, sort code 60 22 05 with your name and order number as a reference.
Credit Accounts
We will always consider giving a trade account to customers requiring credit with whom we’ve been trading regularly for 6 months or more.
If that sounds like you and you feel a trade account is something which would benefit your business then please complete our application form and email it to accounts@englishwoodlandstimber.co.uk or post it to our address here at Cocking Sawmills.
Our accounts team will check your references and credit history and get back to you as soon as is humanly possible.
Collections & Deliveries
Timber is big, heavy old stuff. You can’t just pick it up and put it in your backpack.
We know the most popular way to get timber back to the ranch is to take it away with you, but if you can’t do that then we’ve got ways and means of delivering a heavy load.
We look at each job individually, we find you the best options available and we let you make your own choice on delivery method and cost.
As a working timber merchant we do have our own vehicles (a 7.5t curtain side lorry and a 3.5t transit pick-up truck) but we also use external haulage companies, pallet companies, courier companies and the good old Royal Mail.
Having said all that, you are always welcome to come to the woodyard to collect your timber order… we’re not proud.
Here’s a checklist of our current Delivery Options:
Collection – come and get it!
Courier Service – Maximum 3.6M long & 20kgs in weight
Transit pickup for loads up to 1.5t
Lorry for loads up to 3.5t
HIAB Lorry (with a crane!) for loads bigger than 3.5t
Pallet Delivery – lengths are per pallet length 1.2/2.4/3.6m etc and load limits vary.
Book a timber delivery now on 01730816941 or click here to GET A QUOTE
For Online Purchases
Items bought online from the SHOP will be wrapped and packed by Ben and despatched via courier or pallet services – which ever is best – and delivered to you in 3-5 working days.
Problems
If you think something is wrong with your order please don’t hesitate to get straight on the phone 01730 816941 and talk to us.
Sometimes we make genuine mistakes, sometimes there are misunderstandings, we know that’s life. It happens.
But if it happens we want to know about it and want to make things right.
If we make a mistake with your order then it is our responsibility to correct that mistake and we will do so without delay and with the minimum inconvenience to you.
We’re not interested in being right, we’re interested in you being delighted with our timber and our service.
Returns & Refunds
When you come to our yard to choose some timber and within a reasonable time frame (see our T&C) decide you don’t want to use it, for whatever reason, we’ll gladly take it back unused and give you a refund, less any administration costs.
If your timber was a bespoke/custom cutting order then, regretfully, it’s not something we can take back and in this case the timber is non-returnable and non-refundable.
(Better to be safe than sorry, read our Terms & Conditions )
Hmmm, you look puzzled…. still not sure?
