All About: Click & Collect Timber


Buying Timber Using Click & Collect

 

The process of selecting timber is traditionally hands-on, but with the country still reeling from the arrival of Covid-19 we’ve modified the way we work. We’ve made remote timber buying simple whilst keeping our people and our customers safe.

 

select your own timber in the woodshed at cocking sawmills. English Woodlands Timber

Read on to discover how we helped Jonathan from Bristol find the perfect timber for a kitchen joinery project.

(more…)

Collection & Delivery


Please read our COVID-19 WOODYARD UPDATES PAGE for up to date information about collections and deliveries during coronavirus.


Timber is big, heavy old stuff. You can’t just pick it up and put it in your manbag.

The most popular way to get timber back to the ranch is to take it away with you, but if you can’t do that then we’ve got ways and means for delivering a heavy load.

We look at each job individually, we find you the best options available and we let you make your own choice on delivery method and cost. We have our own delivery vehicles (a 7.5t curtain side lorry and a 3.5t transit pick-up truck) but we also use external haulage companies, pallet companies, courier companies and the good old Royal Mail.

Having said all that, you’re always welcome to come to the woodyard to collect your timber order… we’re not proud.

 

Here’s a checklist of our current Delivery Options:

Collection
Come and get it!
FREE

Courier Service
Maximum 2.2M long & 20kgs in weight
£20-30+VAT

Transit pickup
For local delivery of loads up to 1t
From £30+VAT

Lorry
Curtain sided for dry timber delivery in the South East, loads up to 3.5t
From £50 +VAT

HIAB Lorry
(The big crane!) for delivery in the South East of loads bigger than 3.5t
£ POA +VAT

National Pallet Delivery
Determined by pallet length up to 1.2/2.4/3.6m etc load limits vary.
From £70+VAT per 1.2m length

For Online Purchases
Items bought online from the SHOP will be wrapped and packed by Ben and despatched via courier or pallet services – which ever is best – and delivered to you in 3-5 working days.

 

Order a timber delivery now on 01730816941 or click here to GET A QUOTE

COVID-19 UPDATE: We’re Working…


covid 19 woodyard updates for cocking sawmill

Owing to the fluid nature of the circumstances around the coronavirus we have made this page to keep you up to date on our news.

 


04.11.2020

we remain a working timber business during lnational ockdown

We remain a working timber business despite the implementation of the new National Lockdown… read more below.


03.11.2020

Yes, we are working! It’s business as usual at our woodyard and we’re taking care so we can keep it that way.

But after yesterday’s hard news we thought we’d clarify some of the ways we will keep delivering the timber and services you need in a Covid secure way.

(more…)

All About: Selecting Timber By Video


Make a Timber Picking List & Select Your Boards By Video

 

The process of selecting timber is traditionally a hands-on experience, but with the country still reeling from the impact of Covid-19 we’ve sought new ways to supply timber. We’ve made adjustments to the way we work to help you keep you working and hopefully, to keep thriving.

Being confined to the workshop no longer means you can’t select timber by hand.

We can select, machine and deliver timber based on your cutting list as always,  but if that doesn’t suit you here’s how you can make a timber picking list without setting foot in the woodyard…

nick lewis on a timber selection video call with a customer viewing boards from a timber picking list

Discover how we helped Amy find the perfect timber for a garden room project:

(more…)

Booking


THE TIMBER RACK is CLOSED to bookings and visits until further notice.

This change is due to Tier 4 Covid-19 restrictions in our region.

We will open for bookings again when we are clear to do so.
We’re really sorry for any disappointment caused.

Thanks for your patience, always.
Tom, Ian & the team.

P.S. Subscribe to our mailing list to receive future updates on changes and to hear when the Timber Rack is opening again.

BUT…. if you’d like to try buying timber ‘virtually’ instead, we can offer you lots of options.

We are still taking enquiries, doing quotes, processing picking lists & selling from our SHOP as normal. So make a picking list from a browse around STOCK or send an enquiry with your cutting list to GET A QUOTE.

Read more about how to buy with Click & Collect and or sit tight in your armchair and pick your boards by Video Appointment.

Shout if we can help you another way.

Take care folks, EWT.

COVID-19 Woodyard Visitor Policy

Visiting the woodyard during the COVID-19 pandemic

English Woodlands Timber woodyard at Cocking Sawmills REMAINS OPEN for customer collections and assisted timber selection. You are welcome to visit during normal working woodyard hours Monday to Friday, 8 am to 4pm.

If you DO choose to visit us during the COVID-19 pandemic we ask you to respect our visitor policy as follows…

ON ARRIVAL AT THE YARD

Before entering our office / sheds use the hand sanitiser provided &/or wash your hands in the exterior facilities provided

On entering the office / sheds maintain 2m distance between yourself and members of staff and avoid touching surfaces as you move around

Toilet facilities
remain available to you (separate for Men & for Women) but please remember to wash your hands when you use these facilities.

ON DEPARTING THE YARD

Before you get back into your car use the hand sanitiser provided and / or wash your hands again

HOWEVER

Please DO NOT VISIT us if you have any of the following;

Flu-like symptons including fever
A cough
Difficulty breathing
Tiredness or aches & pains

Thank you for your understanding and cooperation.

English Woodlands Timber Ltd

LINKS
Get a copy of our Visitor Policy click HERE
See our COVID-19 UPDATES

WYSIWYG Hardwood Hit-The-Road-Jack Rack Sale

We did it in September and it was so much fun we’re going to do it again. Yes woodfans & woodfolks, we’re having another 50% Off Sale in the Timber Rack!

the hardwood timber rack rammed to the gunwhales ready for the 50% off sale in January in english wodlands timber woodyard

On Saturday the 25th January our woodshed doors will be open from 10am to 2pm to let you at the cream of the english hardwood crop.

 

Then for the rest of the week… from the Monday 27th to Friday 31st of January… you can come and go as you please during normal woodyard hours ( 8am-4pm) and everything in The Rack will stay 50% Off, just for you.

We’ve spent that last couple of weeks loading up the 3 big timber racks and the back wall behind them with british hardwoods such as our deliciously figured Elm, silken grained Ash, rich golden Chestnut, piles of grand old Quercus Robur* not to mention as many bits of Yew, Cedar of Lebanon, Walnut and Beech we could fit in the spaces in between. There are long boards, short boards. Natural-edge boards and square edge cut to size bits. Biscuit thin slivers and unwieldy lumps and they’re ALL 50% off the marked up prices.

It’s quite possible you won’t know where to start when you get here but you’ll probably get over that once you’ve got some competition lining up beside you. If you do get overwhelmed / overwraught / thoroughly flummoxed worry not, we promise we’ll sit you down and feed you coffee and biscuits until the caffeine and sugar get you properly un-flummoxed and back on track. (more…)

Your Vote Counts at the TTJ Awards 2019

The folks at Timber Trades Journal go all out audacious to make Your Vote Count at the 2019 TTJ Awards!

 

 

Voting is power. This week of all weeks that message is being brought home to us. It’s your opportunity to be heard, to contribute, to be responsible. It’s the power to change something and it’s yours. What happens when you vote? People hear you, they listen, they respond.

(more…)

CUSTOMER SERVICE


Please read our COVID-19 WOODYARD UPDATES PAGE for up to date information about changes to customer services, collection & deliveries during coronavirus.


Need some help?

 

Below is some information to help with thinking, pricing and ordering timber.

Our office hours here at Cocking Sawmills woodyard are 8am to 5pm, Monday to Friday. You can get in touch with us using our contact form or by phone 01730 816941 during office hours.

 

Quotes and Orders

When you want to get a price on some timber and you don’t see what you want on our stock or shop the easiest thing to do is get a quote.

We promise to make the quoting process and quick as painless as humanly possible.

You tell us what you need and we’ll give you a price, easy as that.

To get a quote or place an order you can complete our online enquiry form which will help you through the process or you can give us a call 01730 816941 or, last but not least, you can come and see us and tell us what you need in person.

So what’ll it be?

 

Making a Payment

To order your wood you can choose to pay by credit card, by debit card, by BACS, by cheque or by cash.

Cards You can pay with a card over the phone or online.

BACS details are English Woodlands Timber Ltd, NatWest a/c 57483116, sort code 60 22 05

Cheques should be written to English Woodlands Timber Ltd and have your name address & a contact no. on the back.

Cash We’ll have the pleasure of seeing you in person if you’re paying by cash, which you are very welcome to do.

 

Credit Accounts

We will always consider giving a trade account to customers requiring credit with whom we’ve been trading regularly for 6 months or more.

If that sounds like you and you feel a trade account is something which would benefit your business then please complete our application form and email it to accounts@englishwoodlandstimber.co.uk or post it to our address here at Cocking Sawmills.

Our accounts team will check your references and credit history and get back to you as soon as is humanly possible.

 

Collections & Deliveries

Timber is big, heavy old stuff. You can’t just pick it up and put it in your backpack.

We know the most popular way to get timber back to the ranch is to take it away with you, but if you can’t do that then we’ve got ways and means of delivering a heavy load.

We look at each job individually, we find you the best options available and we let you make your own choice on delivery method and cost.

As a working timber merchant we do have our own vehicles (a 7.5t curtain side lorry and a 3.5t transit pick-up truck) but we also use external haulage companies, pallet companies, courier companies and the good old Royal Mail.

Having said all that, you are always welcome to come to the woodyard to collect your timber order… we’re not proud.

Here’s a checklist of our current Delivery Options:

Collection – come and get it!
Courier Service – Maximum 3.6M long & 20kgs in weight
Transit pickup for loads up to 1.5t
Lorry for loads up to 3.5t
HIAB Lorry (with a crane!) for loads bigger than 3.5t
Pallet Delivery – lengths are per pallet length 1.2/2.4/3.6m etc and load limits vary.

Book a timber delivery now on 01730816941 or click here to GET A QUOTE


For Online Purchases

Items bought online from the SHOP will be wrapped and packed by Ben and despatched via courier or pallet services – which ever is best – and delivered to you in 3-5 working days.

 

 

Problems

If you think something is wrong with your order please don’t hesitate to get straight on the phone 01730 816941 and talk to us.

Sometimes we make genuine mistakes, sometimes there are misunderstandings, we know that’s life. It happens.

But if it happens we want to know about it and want to make things right.

If we make a mistake with your order then it is our responsibility to correct that mistake and we will do so without delay and with the minimum inconvenience to you.

We’re not interested in being right, we’re interested in you being delighted with our timber and our service.

 

Returns & Refunds

When you come to our yard to choose some timber and within a reasonable time frame (see our T&C) decide you don’t want to use it, for whatever reason, we’ll gladly take it back unused and give you a refund, less any administration costs.

If your timber was a bespoke/custom cutting order then, regretfully, it’s not something we can take back and in this case the timber is non-returnable and non-refundable.

(Better to be safe than sorry, read our Terms & Conditions )

 


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