London based customer Bryan Kelly does all his board selection online and only visits when he needs to spec machining.
In this video Nick and Wayne host Bryan and team for a covid-safe board spec-ing session.
Bryan is our first super user customer. He chooses all the boards he wants for his home refurbishment using the webshop and stock search picking lists from the peace and quiet of his own desk. So far he’s bought over 300 boards this way!
Then we pick them, pack them and deliver them straight to his home or into his joinery team for working.
The only time Bryan needs to travel down from London is when he and his guys want to use our workshop for machining boards before we ship them – not everyone’s got a 1300mm wide planer sander in their workshop – and now we’ve got the hang of contactless collections that’s completely do-able.
Look out for pt 2, we’re hoping to catch Bryan mid-refurb to see what he’s doing with all those boards.
*live edge – because it’s alive with woodworm maybe?!! The sapwood, sitting just under the bark of the tree, is where wood borers lay their eggs so their young can hatch & feed on the sugars in this starchy outer layer.
We set out on a lean thinking project to reduce our waste margins and ended up counting every piece of timber in the woodyard.
In this video Ian McNally – one half of our owner / director duo – explains how and why, as a timber merchant, we’ve been re-thinking our square edge packs.
Lean logic has reduction of waste at it’s core, so when things were getting pretty hairy back in March 2020 we galvanised around ways to get better at what we do for the sake of our customers, their businesses and our own.
Our owner and director, Ian McNally introduces our LEAN journey and they way we are building on Lean thinking in our business.
Ian talks about how we’re working on a 3 year plan to change our thinking, the way we work and ultimately our business to reduce waste, to increase efficiency and to be better across the board for our customers.
MD Tom Compton introduces a very special product; the riven chestnut lath
Hand riven from split sweet chestnut rounds the laths are made out in the woods under tarp, usually by the extremely hardy and highly skilled woodland workers managing the coppiced woodlands.
The hand riven laths are tradition woodland products, primarily used for traditional lime plastering of ceilings and walls in the restoration of period and heritage properties (although there’s nothing to stop them being used in a new build!).