Problems

If you think something is wrong with your order please don’t hesitate to get straight on the phone 01730 816941 and talk to us.

Sometimes we make genuine mistakes, sometimes there are misunderstandings, we know that’s life. It happens. But if it happens we want to know about it and want to make things right.

If we make a mistake with your order then it is our responsibility to correct that mistake and we will do so without delay and with the minimum inconvenience to you.

We’re not interested in being right, we’re interested in you being satisfied with our timber and our service.