CUSTOMER SERVICE


Need some help?

 

Our office hours here at Cocking Sawmills woodyard are 8am to 5pm, Monday to Friday

You can get in touch by phone 01730 816941 , by email @englishwoodlandstimber.co.uk , by fax 01730816874 or feel free to use our ENQUIRY FORM

 

Quotes and Orders 

When you want to get a price on some timber and you don’t see what you want on our stock or shop the easiest thing to do is get a quote.

We promise to make the quoting process and quick as painless as humanly possible.

You tell us what you need and we’ll give you a price, easy as that.

To get a quote or place an order you can complete our online enquiry form, you can email us sales@englishwoodlandstimber.co.uk, you can send us a fax 01730 816874 or give us a call 01730 816941 or, last but not least, you can come and see us and tell us what you need in person.

So what’ll it be?

 

Making a Payment

To order your wood you can choose to pay by credit card, by debit card, by BACS, by cheque or by cash.

Cards You can pay with a card over the phone (or soon.. online)

BACS details are English Woodlands Timber Ltd, NatWest a/c 57483116, sort code 60 22 05

Cheques should be written to English Woodlands Timber Ltd and have your name address & a contact no. on the back.

Cash We’ll have the pleasure of seeing you in person if you’re paying by cash, which you are very welcome to do.

 

Credit Accounts

We will always consider giving a trade account to customers requiring credit that we have been trading with regularly for 6 months or more.

If that sounds like you and you feel a trade account is something which would benefit your business then please complete our application form and email it to accounts@englishwoodlandstimber.co.uk, fax it to 01730 816941 or post it to our address here at Cocking Sawmills.

The lovely Pink Ladies will check your references and credit history and get back to you as soon as is humanly possible.

 

Collections & Deliveries

Timber is big, heavy old stuff. You can’t just pick it up and put it in your totebag.

We know the most popular way to get timber back to the ranch is to take it away with you, but if you can’t do that then we’ve got ways and means of delivering a heavy load.

We look at each job individually, we find you the best options available and we let you make your own choice on delivery method and cost.

We do have our own vehicles (a 7.5t curtain side lorry and a 3.5t transit pick-up truck) but we also use external haulage companies, pallet companies, courier companies and the good old Royal Mail.

Having said all that, you are always welcome to come to the woodyard to collect your timber order… we’re not proud.

Book a timber delivery on 01730816941 or click here to get a quote 

  

Problems

If you think something is wrong with your order please don’t hesitate to get straight on the phone 01730 816941 and talk to us.

Sometimes we make genuine mistakes, sometimes there are misunderstandings, we know that’s life. It happens.

But if it happens we want to know about it and want to make things right.

If we make a mistake with your order then it is our responsibility to correct that mistake and we will do so without delay and with the minimum inconvenience to you.

We’re not interested in being right, we’re interested in you being delighted with our timber and our service.

 

Returns & Refunds

When you come to our yard to choose some timber and within a reasonable time frame (see our T&C) decide you don’t want to use it, for whatever reason, we’ll gladly take it back unused and give you a refund, less any admin costs.

If your timber was a bespoke/custom cutting order then, regretfully, it’s not something we can take back and in this case the timber is non-returnable and non-refundable.

(Better to be safe than sorry, read our Terms & Conditions )

 

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